Terms and conditions

General

This website is owned and operated by: Seirbhísí Riomhaire Bearna Teoranta t/a Computer Troubleshooters Ireland with a registered address at: Computer Troubleshooters, Unit 1, Tí Phuirséil, Freeport, Bearna, Co. Galway, H91 W90P

By using our website, you confirm that you accept these Terms of Service (“terms”) as binding upon you, including additional terms and conditions and policies referenced herein and/or available by hyperlink, and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

 

How Computer Troubleshooters Ireland works with Clients

Hours of work

Computer Troubleshooters Ireland works Monday to Friday 9am-5pm.

 

Contacting Computer Troubleshooters Ireland   

Computer Troubleshooters Ireland respects that everyone uses different platforms and works different hours. Computer Troubleshooters Ireland will review all emails twice a day and respond to any queries within 48 hours Monday to Friday. Any correspondence received through mobile, social media and other platforms will be acknowledged and responded to within 48 hours. 

 

Storing Personal Data 

Computer Troubleshooters Ireland respects confidentiality, transparency, and privacy. Any notes/forms that are completed are kept for three years at the end of the contract and upon this date they will then be deleted. The client always has access to their records and can request copies of same under a Data Subject Access Request. Please note that this request should be sent to: [email protected]

 

Invoicing

Computer Troubleshooters Ireland work with different clients depending on the contract that you have with us. Please review the payment terms that have supplied in the contract and terms and conditions that have been sent on. Computer Troubleshooters Ireland respects the right to charge interest at the rate of 8% per month on any late payments that are due outside of the payment period outlined. 

Online Shop

Prices and Ordering

Unless otherwise stated all prices are exclusive of value-added tax, delivery, insurance and installation.

The price payable by the Customer will be the price current at the date of the order.

Reservation of Products does not constitute an order and is not binding on either party.

Orders are accepted online through the payment platform. Orders are only binding when the customer receives an order confirmation via email. Please check the order confirmation carefully and notify Computer Troubleshooters Ireland of any mistakes at once, or the order confirmation will apply.

Payment

Payment is due on demand and in any event, must be made within 14 days of the invoice date.

Computer Troubleshooters Ireland may charge interest on overdue accounts at the rate of 2% per month calculated on a daily basis until actual payment.

Delivery

Any delivery date stated is only a warranty by Computer Troubleshooters Ireland to use reasonable endeavours to effect delivery by that date. No liability will be accepted by Computer Troubleshooters Ireland for failure to meet a stated delivery date.

Where Products supplied by Computer Troubleshooters Ireland are delivered at the risk of Computer Troubleshooters Ireland. Customers must make a claim for damage or loss of the goods in writing: –

if a Product is damaged, within 72 hours of delivery; and

if Products have been lost, within 48 hours of delivery.

No claim for loss or damage will be allowed if the customer claims outside the above time limit

Where free delivery and set up is quoted this is limited to delivery within a 5-mile radius of our Computer Troubleshooters Ireland business address and to a maximum of 1-hour time limit. Any additional time or return visits will be charged at normal service rates.

Guarantee

If within 12 months of being delivered a defect in any Product is discovered which is directly due to faulty goods or workmanship, or if a valid claim is made then Computer Troubleshooters Ireland shall at its option repair or replace the Product free of charge for labour and materials.

A product covered by a direct warranty from the manufacturer is not covered by this guarantee. The customer will receive a warranty direct from the manufacturer and should claim under this warranty.

The customer should return the product in its original packaging to Computer Troubleshooters Ireland at the address above. Prior authorisation must be obtained for any returns by contacting Computer Troubleshooters Ireland customer services and obtaining an RMA number, which must be quoted in any correspondence.

All Products other than a computer system are sold as individual components. All returns must comprise of only the defective Product.

If any item is returned which is found not to be faulty by our technicians, then a charge will be made for testing, packaging, return carriage, insurance and administration.

This clause does not cover the modification or correction of any software, including Operating Systems and Drivers, or other software supplied by us. Software warranty is limited to faulty materials only and not to the use or suitability of the software.

Cancelling Online Order

You can cancel any order up to 12 hours during the week or 48 hours at the weekend. After this time, you will have to contact Computer Troubleshooters Ireland directly to discuss this directly – [email protected]

 

Physical Items purchased through Computer Troubleshooters Ireland

Computer Troubleshooters Ireland offers additional products directly through their business. If you can’t see the product you are looking for please contact [email protected] directly to discuss your requirements. 

 

Cancelling of Products purchased through Computer Troubleshooters Ireland 

Depending on the product you have purchased you may be able to cancel the product you have purchased. It could be monthly payment product, but this is treated on a case by case basis and you are advised to contact [email protected]

 

Managed Service Plan 

This is a yearly contract. When you sign up to this plan you are encouraged to review the Terms and Conditions for the plan and also all exit clauses. You are also encouraged to review what areas are covered under thus plan and what is an additional expense. If you would like to make changes to this plan please contact [email protected] directly to discuss this plan. If you choose to leave this plan then Computer Troubleshooters Ireland requires 3 months’ notice before termination can take place and all outstanding invoices will be deducted from any payments due or will be payable before the termination can take place. 

 

Credit

In some specific cases, Computer Troubleshooters Ireland may extend credit terms but makes no guarantee of providing credit to any customer. In the event of being offered a credit facility, and if the Customer fails to make any payment within 31 days of it becoming due, Computer Troubleshooters Ireland shall be entitled to charge interest at the rate of 8% per month on the outstanding amounts.

 

Late Payment

If the Customer fails to make any payment within 31 days of it becoming due, Computer Troubleshooters Ireland shall be entitled to remove all work carried out as part of the order and suspend all services until payment has been received in full.

 

Confidentiality

Confidentiality is an essential part of all our services and Computer Troubleshooters Ireland will at all times, operate with the highest standard of security and confidentiality.

 

Protection of Intellectual Property

The education materials supplied by Computer Troubleshooters Ireland (including all website content and content supplied at workshops and seminars) are of a confidential nature. From time to time, Computer Troubleshooters Ireland may use examples of work they have created or businesses that have worked with to illustrate educative points. Any attempt by the Customer to enter the markets that Computer Troubleshooters Ireland operates in after gaining possession of such educative materials will be classed as entering competition with Computer Troubleshooters Ireland.  

  1. a) All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, “content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content, contained on the website is owned, controlled or licensed by or to Computer Troubleshooters Ireland. 
  2. b) Except as expressly provided in these Terms, no part of the Site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including “mirroring”) to any other computer, server, website or other medium for publication, distribution or for any commercial enterprise, without Computer Troubleshooters Ireland’s express prior written consent. 

 

Speaker Engagement

Computer Troubleshooters Ireland may carry out various speaking engagements. Each event is created individually, based upon the conversations and information that has been provided through the performance of the contract. The content of these events remains the intellectual property of Computer Troubleshooters Ireland once the event has taken place and is not allowed to be replicated, duplicated, copied or re-used without the express and unequivocal consent of Computer Troubleshooters Ireland.

Recordings of the event cannot take place without the express permission of Computer Troubleshooters Ireland who will be captured during the function of carrying out their contracted role, and this must be obtained prior to the event taking place.

Please also note that Computer Troubleshooters Ireland authorises the sharing of all recordings provided for an organisation only via the ethernet in that business and cannot be shared externally outside that company without Computer Troubleshooters Ireland’s express permission. Any social media images used in connection to any event Computer Troubleshooters Ireland participates in must be approved prior to publication and Computer Troubleshooters Ireland also retains the right to publicise their role in this event across their social media platforms.

 

Legal Advice 

Computer Troubleshooters Ireland reserves the right to consult with their legal advisors in all cases of Court orders for access to personal records and/or all other information requests. 

Where other names have been mentioned through the course of the sessions with Computer Troubleshooters Ireland then Computer Troubleshooters Ireland reserves the right to redact these names on all shared documentation. 



Computer Troubleshooters Ireland Terms & Conditions of Service

 

Contract Of Sale

When you order services from us, the terms in force at the time of your order will apply as the contract of sale between you and us.  This contract of sale begins to be formed between us when we issue an invoice. You shall only become the full owner of the service once we have received full payment for it.  



Indemnification, Liability, And Limitation

The express terms and conditions of these terms shall apply in place of all warranties, conditions, terms, representations, statements, undertakings and obligations whether expressed or implied by statute, common law, custom, usage or otherwise, all of which are excluded to the fullest extent permitted by law.  Insofar as it is lawful to do so, we do not accept liability of any description including liability for negligence or any damages whatsoever arising out of or in connection with the viewing, use or performance of this website or its contents.  In the event that you reproduce, display, transmit, distribute or otherwise exploit the structure, information, material, or any portion thereof, in any manner not authorised by us, or if you otherwise infringe any intellectual property rights relating to the structure, information, photographs, prints or this website, you unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against any and all losses, expenses, costs or damages, including reasonable lawyers’ fees, incurred by you or others as a result of unauthorised use of the above and/or your breach of these terms.  You unconditionally and irrevocably agree to indemnify us and keep us indemnified from and against all and any losses, costs, claims, liabilities, damages, demands and expenses suffered or incurred by us and arising from any claim brought by any third party against us howsoever arising from or in connection with: these terms; the supply of the services and/or digital goods pursuant to the terms; your use of the services and/or digital goods; or your fraud or negligence.  For the avoidance of doubt, we will under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these terms for any loss of profits, goodwill, sales, business, or revenue; loss or corruption of data, information or software; loss of business opportunity or anticipated savings; or any indirect or consequential loss.  Without prejudice to other clauses in these terms, our total liability arising under or in connection with these terms, whether arising in contract, tort (including negligence) or restitution, or for breach of statutory duty or misrepresentation, or otherwise, shall in all circumstances be limited to the purchase price paid for the relevant services that is/are the subject of a claim.  

 

Errors, Inaccuracies And Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).  We undertake no obligation to update, amend or clarify information on the website or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on the website or on any related website, should be taken to indicate that all information on the website or on any related website has been modified or updated.

 

Sales Of Services 

If you are not a consumer, you confirm that you have authority to bind any organisation on whose behalf you use our site to purchase services. We reserve the right, but are not obligated, to limit the sales of our services to any person, geographic region, or jurisdiction.  We may exercise this right on a case-by-case basis.  We reserve the right to limit the quantities of any services that we offer.  We reserve the right to discontinue any service at any time.  In accordance with other clauses included in these terms, we make no express or implied warranty, representation or undertaking and assume no responsibility concerning the quality, nature, or fitness for purpose of the services.  We do not warrant that the quality of any services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the products or services will be corrected, unless as required by law.   All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.  Prices for our services are subject to change without notice.  We reserve the right at any time to modify or discontinue our services on our website (or any part or content thereof) without notice at any time.  We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of such.



Refunds

We conform to Irish and EU law and regulations for the purposes of whether or not to accept returns. We deal with cases as they happen on an individual basis.  We encourage you to contact us as soon as possible if you feel that the services/ products provided do not meet your expectations or description provided. Please email us on [email protected]

 

Social Media Platforms 

Communication, engagement, and actions taken through external social media platforms that we participate on are custom to the terms as well as the data protection and privacy policies and notices held with each social media platform respectively.  You are advised to use social media platforms wisely and communicate / engage upon them with due care and caution regarding your own privacy and personal details.  We will never ask for personal or sensitive information through social media platforms and encourage you when wishing to discuss sensitive details to contact us through primary communication channels such as by telephone or email.  



Data Protection, Privacy And Security 

Your rights to data protection and privacy, including security over data, are very important to us.  We treat personal data obtained using this website as private and are committed to providing you with secure access to our online service.  This website processes information from you as per our Privacy Statement.  When you, amongst other actions, visit our website, enquire about services or send e-mails to us you understand that subsequent data processing will be done as detailed in our Privacy Statement.

 

Governing Law And Disputes 

This website is hosted, controlled, and operated from the Republic of Ireland and therefore governed by Irish law, subject to the terms of Public International Law.  In the event of any dispute of any nature whatsoever arising between the parties on any matter provided for in, or arising out of this agreement, the Irish law will apply and the appropriate courts of the Republic of Ireland will have jurisdiction.

 

Variation Of These Terms & Conditions 

We reserve the right to make changes to this website, these terms, and the other information contained in this website at any time and without notice.  Please refer to these terms when you visit the website as they may change from time to time.

 

Severability

In the event that any provision of these terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

 

Waiver

The failure of us to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

 

Entire Agreement

These terms and any policies or operating rules posted by us on this website or in respect to our website constitutes the entire agreement and understanding between you and us and govern your use of the website, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of these terms).  Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

 

Contact Information 

You may contact us by e-mail at the following address: [email protected] 

 

Contact information published on this website is published for the purpose of users or prospective users contacting us about services offered to them.  This information should not be considered as made manifestly public for the purposes of general marketing contact.