This privacy notice provides you with details of how we collect and process your personal data through your use of our site: https://computertroubleshooters.ie/
By providing us with your data, you warrant to us that you are over 18 years of age.
Our full details are:
Full name of legal entity: Seirbhísí Riomhaire Bearna Teoranta t/a Computer Troubleshooters Ireland
Name of person in charge of GDPR: Sinead O’Connell
Email address: [email protected]
Postal Address: Computer Troubleshooters, Unit 1, Tí Phuirséil, Freeport, Bearna, Co. Galway, H91 W90P
It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us: [email protected]
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Computer Troubleshooters Ireland may have access to sensitive data through the performance of a contract. They have the ability to access to the back end of their clients’ systems and may have access to any sensitive data that is shared via intake/ registration forms or consent forms. Computer Troubleshooters Ireland operates with complete confidentiality and privacy and never discloses any information they have access to through their work.
For information purposes sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.
As per Google, GA4 will collect the below features:
GA4 will no longer monitor sessions and pageviews but instead monitor events and parameters.
Events are divided by:
Automatically collected events:
The following parameters are collected by default with every event, including custom events:
– page location
– page referrer
– page title
– screen resolution
Enhanced Measurement events – These events allow measuring interactions with the website’s content by enabling options (events) in the Google Analytics interface. These events include scrolls, outbound clicks, site search, and video engagement.
Recommended Events – These are events recommended by Google to help measure additional features and behavior and generate more detailed reports.
Custom Events – Events and parameters that can be created and implemented based on website requirements.
How Long does GA4 retain data:
While for Universal Analytics user-level and event-level data properties could have an indefinite duration, user-level data can be retained for a maximum of 14 months for Google Analytics 4 properties.
For more information on how Goggle and GA4 collects your data please review the following link: https://policies.google.com/terms?hl=en-US.
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).
You can ask us or third parties to stop sending you marketing messages at any time [by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences] OR [by following the opt-out links on any marketing message sent to you or] OR by emailing us at [email protected]
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.
We may have to share your personal data with the parties set out below:
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
We use WordPress for our website platform, and they have their servers located with EU/EEA. Our hosting is carried out with Let’s Host who have servers in Ireland.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions, and they must keep it confidential.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for, we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
During the performance of our contract some sensitive data may be transferred through our operating systems. This information can be both in telephone and text formats. We treat this information with the upmost importance and given the sensitivity and possible legal consequences which could be attached to the retention of this material we operate a specific retention period for this area. We will store this information for three years after it has been captured upon which time it will then be deleted.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at: https://www.dataprotection.ie/
If you wish to exercise any of the rights set out above, please email us at [email protected]
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office https://www.dataprotection.ie/. We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit. Examples of our third-party links are; – Stripe, Facebook, Instagram, Twitter, YouTube, this is not an extensive link and some of these platforms may not be in operation at the current time. There will also be other third-party links attached to the WordPress platform which are used to enhance the performance of the website. Please note this is not an exhaustive list and can be added to or deleted as this website evolves.